2014
(August)
COMMERCE
Course: 102
(Organizational Behavior and Theory)
Full Marks: 80
Time: 3 hours
The figures in the margin indicate full marks for the questions.
1. (a) What is the systems approach to organization? What are the components involved in systems analysis? 7+9=16
Or
(b) Outline Taylor’s scientific management and examine its relevance to management in the present day business. 16
2. (a) Critically discuss the necessity of decentralization of authority in an organization so can to make delegation more meaningful and effective. 16
Or
(b) Define the term “span of management”. How would you determine the optimum span in a given situation? 16
3. (a) Bring out the roles of groups in an organization. Substantiate the claims that group task influences group performance and satisfaction. 8+8=16
Or
(b) What is the significance of personality in organizational setting? Discuss various methods and techniques to measure in individuals’ personality. 9+7=16
4. (a) Distinguish between hygiene factors and motivation factors. What is the significance by Herzberg’s theory in actual life? 9+7=16
Or
(b) Point out, in brief, some behavioral implications of control. Suggest some suitable measures to minimize behavioral dysfunctions of control. 8+8=16
5. (a) Why is organizational change often resisted by individuals and groups within the organization? How can such resistance be prevented or overcome? 8+8=16
Or
(b) Discuss in detail the various channels of communication which are generally used in modern business enterprises. 16
